After Sales

Complete Aftersales Care You Can Trust

Every product we supply comes with peace of mind. Enjoy a full warranty, easy-to-follow maintenance guidance, and fast support if anything goes wrong. From repairs and replacements to replacement parts and expert advice, we are here to keep your glazed product looking and working like new for years.

Maintenance and Repairs

Our professional installation team will provide you with a maintenance guide, which will explain how often we recommend that you clean and oil your newly installed product to keep it looking good and lasting for a number of years. Within the guide, you will find our recommendation that you maintain your door, window, garage door or roof glazing by regularly wiping with a soft cloth and warm, soapy water and oil and maintain any moving parts.

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10-Year Warranty for Complete Peace of Mind

All our doors and windows come with a comprehensive 10-year warranty. You’ll receive:

  • Manufacturer’s warranty
  • 1-year installation warranty
  • 10-year parts warranty*

Simply follow the care instructions in our maintenance guide, and after the first year, we can carry out a full service for just £79 to cover any oiling or lubrication.

*Labour costs apply

FENSA Certificate

(applicable if your product consists of more than 50% glass)

Once your project has been completed and we have received full payment, the certificate will be delivered to you directly from FENSA with approximately 2-3 weeks.

We are here to help

We're here long after the install. Looking after our customers doesn't stop at fitting. If you need advice, a service, or support under warranty, we'd love to hear from you.

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